Technical Support Specialist

2 weeks ago


Redding, California, United States Apex Technology Management, LLC Full time
Job Overview

Apex Technology Management (MSP)

Position: Helpdesk Technician

Salary: $20 per hour plus experience-based adjustments.

About Apex Technology Management

Apex Technology Management is actively looking for skilled Helpdesk Technicians to enhance our support team. In this role, you will be instrumental in troubleshooting technical challenges, delivering outstanding customer support, and keeping abreast of the latest advancements in technology.

Key Responsibilities

  • Address an average of 10 client support tickets each day
  • Achieve and maintain a billable utilization rate of 85% or above
  • Handle incoming calls and remain available in the phone queue for the entire shift
  • Adhere to established troubleshooting protocols and escalation procedures
  • Exhibit superior customer service skills
  • Accurately log time and activities in the ticketing system
  • Stay informed about emerging technology trends

Required Skills & Experience

  • 1-3 years of experience in a Helpdesk Technician role
  • Proficient in Windows 10, Server Operating Systems, Active Directory, and related technologies
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication abilities
  • Familiarity with Windows workstations, servers, and networking hardware
  • Certifications such as CompTIA A+, Network +, or Security + are preferred
  • Commitment to ongoing professional development

Personal Attributes

  • Highly organized and process-oriented
  • Enthusiastic about technology
  • Exemplary integrity and confidentiality
  • Collaborative and adaptable approach
  • Detail-oriented with a focus on delivering quality outcomes
  • Able to balance tactical and strategic responsibilities
  • Dedicated to enhancing the customer experience

Physical Demands

This position primarily involves working with computer systems, with occasional lifting and moving of equipment, and continuous use of computers and telephones. Some travel may be necessary.

About Apex Technology Management

At Apex, we pride ourselves on fostering a culture of integrity, excellence, and exceptional customer service. We provide competitive compensation, comprehensive benefits, and pathways for career advancement. Be part of our mission to innovate and transform businesses through cutting-edge technology solutions.



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