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IT Support Specialist

2 months ago

Redding, California, United States Calportland Full time
Position Overview

The IT Support Specialist serves as the primary contact for technology assistance within the organization. This role bridges the gap between operational needs and IT services, ensuring efficient and effective technology support across the designated area. Responsibilities are executed in alignment with corporate IT standards and practices. Key technologies supported include: user computers, printers, network devices, application servers, and various operational systems.

Employee Benefits

CalPortland is committed to providing a robust benefits package that supports the health and financial well-being of our employees. We offer a variety of benefits to enhance your overall compensation.

  • Comprehensive Medical, Dental, and Vision plans with affordable premiums
  • Company-funded life and accidental death insurance
  • Short-term and long-term disability coverage at no cost
  • Employee Assistance Program (EAP)
  • Optional additional benefits
  • Paid Sick Leave, Vacation, and Holidays
  • 401k plan with company matching and contributions
  • Performance-based bonuses and profit-sharing opportunities
Work Schedule and Compensation

This is a full-time, exempt position with a standard schedule of Monday through Friday, from 7 AM to 4 PM, with additional hours as required and on-call duties. The estimated salary range is $70,000 to $80,000 annually.

Key Responsibilities
  • Provide guidance on selecting, acquiring, and deploying technology solutions, as well as troubleshooting technical issues
  • Support end-user devices, network systems, and ancillary operational technology through established service processes
  • Engage in project planning, monitoring, and execution activities
  • Document system environments, create diagrams, and establish procedures
  • Install and upgrade hardware and software for various devices
  • Coordinate with vendors for IT-related services at regional locations
  • Quickly learn and apply technical knowledge to enhance operational efficiency
  • Adhere to policies for problem identification, documentation, and resolution
  • Assess new technology products and recommend improvements to existing systems
  • Respond to after-hours IT emergencies as scheduled
  • Contribute to business process improvements
  • Manage projects related to technology deployment and maintenance
  • Ensure consistency in best practices across all operational sites
  • Provide training and support as necessary
Qualifications

A Bachelor's degree is preferred, or equivalent experience and training.

Required Skills
  • 3-5 years of relevant IT experience
  • Proficiency in MS Windows installation and configuration
  • Experience with peripheral support and troubleshooting
  • Knowledge of network setup and troubleshooting
  • Familiarity with mobile devices
  • Strong verbal and written communication skills
  • Highly organized and adaptable, capable of managing multiple tasks
  • Ability to lift equipment (up to 50 pounds) and travel to various locations
  • Experience in project management
  • Involvement in equipment and budget planning processes

Preferred Qualifications:

  • Previous IT experience in a construction or manufacturing environment
  • Project management experience
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft)
Employment Conditions

Applicants must apply online. Successful candidates will undergo a pre-employment physical examination, drug screening, and background check. Sponsorship is not available for this position.