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IT Support Specialist

2 months ago

Redding, California, United States Calportland Full time
Position Overview

The IT Support Specialist serves as the primary contact for technology assistance within the organization. This role bridges the gap between operational needs and IT capabilities, ensuring that effective and timely IT support is delivered. Responsibilities include collaborating with the IT department and adhering to established IT protocols and technologies. Key systems supported in this role encompass: user computers, printing devices, application servers, network equipment, video conferencing tools, and various operational systems.

Compensation and Benefits

Our organization offers a robust benefits package designed to support the health and financial well-being of our employees. The benefits provided are a crucial component of overall compensation.

  • Comprehensive Medical, Dental, and Vision plans with affordable premiums
  • Life and Accidental Death & Dismemberment insurance at no cost
  • Short-term and long-term disability coverage provided by the company
  • Employee Assistance Program (EAP) available
  • Optional additional benefits
  • Paid Sick Leave, Vacation, and Holidays
  • 401k plan with employer matching and contributions
  • Performance-based bonuses and profit-sharing opportunities
Work Schedule

This is a full-time, exempt position with a standard schedule from Monday to Friday, 7 AM to 4 PM, with the possibility of additional hours and on-call duties.

Key Responsibilities
  • Provide guidance on selecting, purchasing, and deploying technology solutions, as well as troubleshooting issues and implementing new systems
  • Support end-user devices, network infrastructure, and ancillary systems through established service request processes
  • Participate in project planning, monitoring, and execution
  • Document technical environments, create process diagrams, and establish procedures
  • Install and upgrade hardware and software for corporate and operational use
  • Coordinate with vendors for IT-related services at various sites
  • Quickly learn and apply technical knowledge to enhance operational efficiency
  • Adhere to policies for problem identification, documentation, and resolution
  • Assess new technology products and recommend improvements to existing systems
  • Respond to after-hours emergencies as part of the IT support team
  • Contribute to business process improvements
  • Manage projects related to equipment deployment and maintenance
  • Ensure consistency in best practices across all operational sites
  • Provide training as necessary
Qualifications

A Bachelor's degree is preferred, or equivalent experience and training.

Required Skills
  • 3-5 years of IT experience
  • Proficiency in MS Windows installation and configuration
  • Experience with peripheral support and troubleshooting
  • Network setup and issue resolution skills
  • Familiarity with mobile devices
  • Strong verbal and written communication skills
  • Highly organized with the ability to manage multiple tasks
  • Physical capability to move equipment (up to 50 pounds) and valid transportation
  • Project management experience
  • Involvement in equipment and budget planning

Preferred Qualifications:

  • Experience in a construction or manufacturing IT environment
  • Project management credentials
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft)
Employment Conditions

Applications must be submitted online. Candidates must undergo a pre-employment physical examination, drug screening, and background check.