Customer Service Representative

4 weeks ago


El Paso, Texas, United States Indotronix International Corporation Full time
Job Title: Call Centre Representative

At Indotronix International Corporation, we are seeking a highly skilled and motivated Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for making outbound phone calls to our members and prescribers, utilizing multiple software systems to complete Medicare Enrolment case reviews, and meeting or exceeding government mandated timelines.

Key Responsibilities:

  • Make outbound phone calls to our members and prescribers to provide excellent customer service and resolve issues in a timely manner.
  • Utilize multiple software systems to complete Medicare Enrolment case reviews, ensuring accuracy and efficiency.
  • Meet or exceed government mandated timelines for case reviews and resolution.
  • Comply with turnaround time, productivity, and quality standards to ensure high-quality service delivery.
  • Convey resolution to beneficiaries or providers via direct communication and professional correspondence.
  • Acquire and maintain basic knowledge of relevant and changing Med D guidance to stay up-to-date on industry developments.

Requirements:

  • Ability to effectively communicate with members and prescribers while managing multiple software systems.
  • Accountable and results-driven with a focus on delivering high-quality service.
  • Critical thinker and problem solver with the ability to adapt to changing situations.
  • Receptive to constructive feedback and flexible in adapting to change.
  • Ability to effectively plan, prioritize, and organize time and workload.
  • Proficient in navigation of multiple computer applications and ability to type more than 30 WPM.

Preferred Qualifications:

  • At least two years of general business experience that includes problem resolution, business writing, quality improvement, and customer service.
  • Six months of PBM/pharmaceutical related work strongly desired.

What We Offer:

Indotronix International Corporation is an Equal Opportunity Employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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