Customer Service Representative

4 weeks ago


El Paso, Texas, United States Sedgwick Full time

Career Opportunity at Sedgwick

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for expediting the claims application process, ensuring correct case assignment, and acting as a customer liaison to resolve problems and questions.

Key Responsibilities:

  • Assign new claims to the appropriate claims handler.
  • Enter accurate information into the claims management system.
  • Communicate clearly and professionally with customers regarding claims process.
  • Participate in maintaining a quality service culture within the Customer Service Team.

Requirements:

  • High school diploma or GED required.
  • One year of clerical or customer service experience preferred.
  • Excellent oral and written communication skills.
  • PC literate, including Microsoft Office products.

Work Environment:

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.



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