Client Service Representative
4 days ago
About the Role:
VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities:
- Provide exceptional customer service, including greeting visitors, answering phone calls, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and outreach to prospective clients.
- Present and explain fees, including processing payments, and recommend products and services to clients.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
- Collaborate with the hospital team to ensure seamless operations and exceptional patient care.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
- Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
- Basic computer skills and proficiency in software applications, including medical records systems.
What We Offer:
- Competitive hourly rate of $19.00.
- Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
- Generous employee pet discounts and more.
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