Client Care Facilitator

2 weeks ago

Pacific Grove, California, United States Alsana Full time
Job Overview

About Alsana

Alsana is a dedicated community focused on the recovery from eating disorders, operating across 11 locations nationwide along with a virtual program. Our mission is to provide exceptional and committed support to individuals on their path to achieving a healthy and fulfilling recovery. With a philosophy rooted in holistic health, Alsana emphasizes the importance of addressing all facets of well-being that are often overlooked in conventional recovery methods. Our workplace culture fosters communication, collaboration, compassion, and integrity, which are essential for developing personalized treatment plans that cater to the unique needs and outcomes of our clients.

Position Summary

As a Client Care Facilitator at Alsana, you will play a crucial role within a multidisciplinary mental health team, assisting therapists, dietitians, and nurses in executing their specific treatment strategies.

Key Responsibilities

  • Ensure the physical and psychological safety of each client by performing assigned tasks, such as monitoring and documenting vital signs, weights, and meal/restroom observations, and reporting findings to nursing staff or physicians.
  • Maintain accurate records of observations and promptly inform supervisors or therapists of any significant changes, including alterations in vital signs or unusual weight fluctuations.
  • Administer medications and provide First Aid in accordance with facility protocols, ensuring all necessary documentation is completed.
  • Participate in meals with clients as provided by the kitchen and dietary staff, which is vital for the clients' recovery process.
  • Document client progress following established procedures.
  • Offer one-on-one support to clients in crisis as directed by nursing staff or therapists, adhering to the client's care plan.
  • Assist clients with their nutritional and dietary requirements as outlined by the facility's nutritionist and interdisciplinary team.
  • Keep clients and their families informed, addressing family concerns in a professional and efficient manner, and seeking assistance from licensed staff when necessary.
  • Manage and communicate the level system with clients, notifying licensed staff of any compliance issues.
  • Exhibit professional conduct, empathy, respect, and compassion towards all clients, families, colleagues, and the public as a representative of Alsana.
  • Adhere to the facility's dress code and maintain a professional appearance.
  • Perform necessary housekeeping tasks to ensure a clean and hygienic environment within the facility.
  • Lead or co-lead group sessions for Residential, Partial Hospital, and Intensive Outpatient clients, participating in evening and weekend rotations as required.

Qualifications

  • High School Diploma is mandatory.
  • A minimum of one year of experience in the behavioral health sector.
  • Possession of a valid Class E Driver's license or the ability to obtain one within 30 days of employment.
  • L1MA certification must be acquired within 30 days of employment.
  • Current CPR certification is required, preferably through the American Heart Association, or the ability to obtain it within 30 days of employment.
  • Knowledge of supervising others is essential.
  • Physical capability to perform household duties, including lifting up to 20 pounds and engaging in basic recreational activities.

Benefits

  • Comprehensive benefits package for full-time employees.
  • Generous paid time off, sick leave, and holidays.
  • Company-sponsored life and disability insurance.
  • 401k plan with pre and post-tax options.
  • Flexible spending accounts.
  • Employee discounts through LifeMart.
  • Tuition discount program available.
  • Complimentary EAP services.
  • Free meals and snacks (position specific).

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