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Veterinary Client Service Representative

2 months ago

Garden Grove, California, United States Thrive Pet Healthcare Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at Thrive Pet Healthcare. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Greet clients and their pets in a warm and welcoming manner
  • Process payments and manage client accounts
  • Review treatment plans with clients and provide education on pet care
  • Fulfill prescriptions and maintain accurate records
  • Ensure the lobby and reception area are clean and organized
  • Communicate effectively with clients and staff
Requirements
  • Previous experience in a veterinary clinical setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and accuracy
  • Bilingual Spanish/English a plus
Benefits
  • Paid time off, including 8 weeks of full-pay parental leave
  • Top-quality medical, dental, and vision insurance
  • Pet perks, including free exams and discounts on products and services
  • Generously subsidized backup and ongoing care support for children, adults, and pets
  • Mental health benefits, including coaching and therapy sessions
  • 401k with employer contribution and no waiting period
  • Continuing education and development support
  • Scholarship opportunities and student loan support program
Compensation

Hourly pay rate negotiable based on credentials and experience, with a range of $18-20 per hour.