Customer Support Specialist

4 weeks ago


Lake City, Florida, United States Randstad Full time
Job Title: Customer Support Analyst

We are seeking a highly skilled and experienced Customer Support Analyst to join our team. As a Customer Support Analyst, you will be responsible for providing technical support and guidance to customers using hardware and software programs.

Key Responsibilities:
  • Provide technical advice, guidance, and informal training to customers using hardware and software programs.
  • Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
  • Perform root cause analysis and develop checklists for typical problems.
  • Recommend procedures and controls for problem prevention.
  • Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
  • Work in a team setting, sharing information and assisting others with calls.
Requirements:
  • Bachelor's Degree in Computer Science, Information Systems, or another related field.
  • Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/troubleshooting skills.
Preferred Qualifications:
  • Advanced knowledge of Microsoft products, including operating systems, Office suite, and Outlook in a networked environment.
  • Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
  • Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.
  • Skilled in the installation, maintenance, troubleshooting, and support of audio video presentation equipment including basic room setup and design.
Work Environment:

This is a contract position with a salary of $18 - $20 per hour. The work hours are 8am to 5pm, and the location is Lake City, Florida.



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