Customer Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Customer Support Analyst to join our team. As a Customer Support Analyst, you will be responsible for providing technical support and guidance to customers using hardware and software programs.
Key Responsibilities:- Provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
- Perform root cause analysis and develop checklists for typical problems.
- Recommend procedures and controls for problem prevention.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
- Work in a team setting, sharing information and assisting others with calls.
- Bachelor's Degree in Computer Science, Information Systems, or another related field.
- Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/troubleshooting skills.
- Advanced knowledge of Microsoft products, including operating systems, Office suite, and Outlook in a networked environment.
- Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
- Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.
- Skilled in the installation, maintenance, troubleshooting, and support of audio video presentation equipment including basic room setup and design.
This is a contract position with a salary of $18 - $20 per hour. The work hours are 8am to 5pm, and the location is Lake City, Florida.
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Customer Support Specialist
4 weeks ago
Lake City, Florida, United States TECKpert Full timeJob Title: Customer Support AnalystWe are seeking a highly skilled Customer Support Analyst to join our team at TECKpert. As a Customer Support Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their hardware and software needs are met.Key Responsibilities:Provide technical support and assistance to...
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Customer Support Specialist
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Lake City, Florida, United States TEKsystems Full timeJob DescriptionJob Title: Customer Support AnalystJob Summary:We are seeking a highly skilled Customer Support Analyst to join our team at TEKsystems. As a Customer Support Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their hardware and software needs are met.Key Responsibilities:Provide...
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Customer Support Specialist
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Administrative Support Specialist
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Administrative Support Specialist
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Diagnostic Imaging Specialist
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Client Support Specialist
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Customer Service Specialist
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Customer Retention and Recovery Specialist
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