Customer Service Specialist
4 weeks ago
V2Soft is a global company with a presence in multiple countries, including the United States, Mexico, Italy, India, China, and Germany. Our mission is to provide high-quality technology solutions that meet the needs of our clients. We strive to build strong relationships with our customers and provide them with the support they need to succeed.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and in-person.
- Troubleshoot and resolve technical issues related to hardware and software.
- Install, configure, and maintain computer systems and peripherals.
- Provide training and guidance to customers on the use of technology.
- Collaborate with other teams to resolve complex technical issues.
- Maintain accurate records of customer interactions and technical issues.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 2-5 years of experience in IT support or a related field.
- Advanced knowledge of Microsoft products, including operating systems and Office suite.
- Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
- Ability to communicate effectively with customers and technical staff.
- Experience with audio-visual equipment and video conferencing software.
- Familiarity with iPhone and Android smartphones.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
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Customer Service Specialist
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