Senior Representative, Customer Service Operations Coordinator

4 days ago

Farmington, Michigan, United States APL Logistics Full time
Job Summary

This position is the Ford operations coordinator for our customer Ford Motor Company and exists for the purpose of 1) being the senior operations coordinator with higher skillsets than an entry-level operations coordinator, 2) is responsible for the tactical side of managing Ford's expectations in advising the supervisor/manager of any oncoming issues along with the possible resolution; and 3) responsible for training all new operations coordinators and closing the gap of current employees that have training shortfalls.

Key Responsibilities
  • Multitask on other customers when needed: Being able to have the flexibility to assist on other accounts in the same tactical manner as he does on the Ford account.
  • Ford Plant oversight: Making sure that Ford Assembly plants that he is responsible for are covered from a delivery perspective, but also to assist others with Ford-related issues.
  • Training: Train new operations coordinators and/or work with other operations coordinators on any training shortfalls. This would include any new processes that need to be implemented.
  • Daily audit of Proof of Deliveries and other documentation that needs to be scanned into the LoadTech operating system.
  • Tactical problem-solving on deliveries to Ford Plants that will be late. Making sure that all communication has been completed with railroads and dray carriers on all of the action items they need to take to help recover any lost time in transit.
  • Communication to Ford LLP (Penske), along with all Ford Plant Operational personnel to make sure that any delays have been communicated, including revised ETAs.
Requirements
  • High School Diploma. Logistics or Business degree/certificate preferred.
  • 3-5 years of transportation experience. Intermodal operations and equipment control experience preferred.
  • Working Knowledge of Microsoft Suite Applications.
  • Ability to multitask.
  • Demonstrated ability to effectively work through conflict and disagreement through collaborative discussion to reach positive conclusions or decisions.
  • Ability to work effectively in a diverse work group.
  • Excellent verbal and written communication skills necessary to interact successfully with a diverse group of people.
  • English fluency required. Spanish a plus.
Benefits
  • PTO.
  • 401(K) SAVE Plan.
  • Annual Fixed Contribution.
  • 9 paid holidays.
  • Medical, Dental, Vision, and Life & Disability coverage.
  • Voluntary Benefits.
  • Accident/Critical Illness/Hospital Indemnity Benefits.
  • Tuition reimbursement and student loan assistance.
  • Employee Assistance Program (EAP).
  • Health Savings Account (HSA) with employer funding and wellness incentives.
  • Flexible Spending Account (FSA).
  • Employee Referral Program.

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