Call Center Operations Coordinator
4 days ago
Are you passionate about delivering exceptional customer experiences? Do you have a strong background in customer service and administrative/clerical skills? If so, we encourage you to apply for our Call Center Rep II role at Abacus
About the Role:
- You will be responsible for processing loss assignments according to client instructions.
- You will conduct emergency call outs to contractors via three way calls with homeowners.
- You will achieve and maintain proficiency with all client and department instructions and updates.
- You will attain required call statistic performance according to center standards.
- You will maintain set quality standards ensuring assignments are properly made and documented.
- You will identify assignment errors and research appropriately.
- You will provide excellent customer service to all internal team members and external customers.
- You will process emergency and/or catastrophic event assignments when they occur.
- You will maintain a working knowledge of all software applications/programs used to accomplish required department tasks.
- You will conduct customer satisfaction surveys.
- You will participate in special projects or perform duties in other areas as requested.
Requirements:
- Demonstrated experience in customer service, administrative/clerical skills.
- Experience in a customer service or call center setting preferred.
- Familiarity with home improvements/reconstruction contractors or projects helpful.
- Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.
- Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel).
- Excellent attention to detail and organizational skills.
- Good time management abilities with ability to multi-task.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Ability to work independently, with minimal supervision.
- Good interpersonal skills and ability to build relationships.
- Strong work ethic with willingness to work overtime during storm events.
Salary: The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
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