HVAC Scheduling Coordinator
3 days ago
We are seeking a highly skilled HVAC Scheduling Coordinator - Building Service Operations Specialist to join our team at Johnson Controls.
As a key member of our operations team, you will be responsible for managing service operations and scheduling for our clients. Your primary goal will be to ensure seamless delivery of services, meeting or exceeding customer expectations while maintaining high levels of productivity and efficiency.
Job Description:- Manage and coordinate the scheduling of service calls, ensuring timely completion of preventative maintenance and alignment with monthly forecasting goals.
- Communicate effectively with customers, technicians, and support teams to resolve issues promptly and efficiently.
- Assess job completion, collaborate with billing coordinators, and progress completed jobs through the appropriate business process.
You will be working closely with our Pod Team Manager (Customer Service Dispatch Supervisor) to receive and schedule customer calls for service, manage technician schedules, and ensure that all necessary information is up-to-date in our NxGen system.
Requirements:- A minimum of two to five years of experience in service industry operations and/or scheduling.
- Demonstrated ability to work independently, with solid organizational and attention to detail skills.
- Strong interpersonal skills to effectively communicate with internal and external clients.
- Prior dispatch experience is highly desirable.
In return for your expertise, we offer a competitive salary of $65,000 per year, a comprehensive benefits package, including 401K, medical, dental, and vision care, paid vacation and holidays, and extensive product training opportunities.
Our company culture values diversity, equity, and inclusion, and we strive to provide a safe and respectful environment for all employees.
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HVAC Operations Coordinator Professional
2 days ago
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