Call Center Specialist
3 days ago
Job Overview: Abacus is seeking a skilled Call Center Specialist to join our team in Jacksonville, Florida. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients and their contractors.
Key Responsibilities:
- Provide exceptional customer service to clients and contractors.
- Process loss assignments according to client instructions.
- Conduct emergency call outs to contractors via three way calls with homeowners.
- Maintain proficiency with all client and department instructions and updates.
- Attain required call statistic performance according to center standards.
Requirements:
- Demonstrated experience in customer service, administrative/clerical skills.
- Experience in a customer service or call center setting preferred.
- Familiarity with home improvements/reconstruction contractors or projects helpful.
- Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.
- Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel).
- Excellent attention to detail and organizational skills.
- Good time management abilities with ability to multi-task.
- Strong analytical and problem solving ability.
Education:
- High school diploma required.
- Some college preferred or an equivalent combination of education and experience.
Salary: $42,000 - $52,000 per year
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