Call Center Specialist

3 days ago


Jacksonville, Florida, United States Abacus Full time

Job Overview: Abacus is seeking a skilled Call Center Specialist to join our team in Jacksonville, Florida. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients and their contractors.

Key Responsibilities:

  • Provide exceptional customer service to clients and contractors.
  • Process loss assignments according to client instructions.
  • Conduct emergency call outs to contractors via three way calls with homeowners.
  • Maintain proficiency with all client and department instructions and updates.
  • Attain required call statistic performance according to center standards.

Requirements:

  • Demonstrated experience in customer service, administrative/clerical skills.
  • Experience in a customer service or call center setting preferred.
  • Familiarity with home improvements/reconstruction contractors or projects helpful.
  • Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.
  • Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel).
  • Excellent attention to detail and organizational skills.
  • Good time management abilities with ability to multi-task.
  • Strong analytical and problem solving ability.

Education:

  • High school diploma required.
  • Some college preferred or an equivalent combination of education and experience.

Salary: $42,000 - $52,000 per year



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