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Customer Service Representative

2 months ago

Omaha, Nebraska, United States SP+ Full time
Job Overview

At SP+, we're committed to making every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Assist customers with payment transactions and provide guidance on parking services
  • Help facilitate the smooth flow of traffic through our facilities
  • Lead initiatives to improve customer satisfaction and loyalty
  • Assist with day-to-day operations and maintain a clean and safe environment
  • Monitor parking areas and provide assistance to customers as needed
  • Interact with customers in a friendly and professional manner
  • Provide support for customers who have forgotten where they parked their vehicles
  • Perform other duties as assigned to ensure the success of our operations
Requirements
  • High school diploma or equivalent combination of education and experience
  • Experience with automated parking access control hardware and software or a strong aptitude for technology
  • Availability to work flexible schedules, including evenings and weekends
  • Valid state-issued driver's license with a current address and acceptable driving record
Work Environment

As a Customer Service Representative, you'll work in a fast-paced environment with moderate to loud noise levels. You'll be exposed to vehicle emissions, extreme temperatures, and varying weather conditions. You'll also be required to stand for long periods and use your hands to perform tasks.

At SP+, we're committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and are an equal opportunity employer.