Customer Service Representative

2 days ago

Omaha, Nebraska, United States EMS Inc. Full time
Job DescriptionAt EMS, Inc., we're seeking a skilled Customer Service Representative to join our team. As a key member of our contact center, you'll provide exceptional customer service and support to our clients and customers.Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics and quality standards
  • Stay up-to-date on product knowledge and company information to provide accurate and helpful responses
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications
What We Offer:
  • Paid training and ongoing development opportunities
  • Competitive hourly rate and benefits package
  • Flexible scheduling and opportunities for advancement
  • A dynamic and supportive work environment
About EMS, Inc.EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world-class service. Our goal is to make outsourcing easy for our clients, and we're committed to delivering exceptional results.

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