Account Resolution Specialist

1 week ago


Buffalo, New York, United States American Coradius Full time
About American Coradius

At American Coradius International LLC, we are a well-established, full-service financial services company dedicated to providing exceptional customer service and innovative solutions to our clients.

We partner with some of the nation's largest banks, fintech companies, and consumer lenders to recover past-due balances from consumers on charged-off accounts.

Job Summary

We are seeking a highly motivated and bilingual Account Resolution Specialist to join our team. As a key member of our team, you will be responsible for handling both inbound and outbound calls, collecting on past-due accounts, and building strong relationships with our customers.

Responsibilities
  • Work in a call center environment that requires 100% phone-based customer interaction.
  • Demonstrate excellent communication, negotiation, and decision-making skills while engaging with customers.
  • Operate in a metrics-driven environment, communicating effectively with customers.
  • Navigate multiple technologies while demonstrating resilience and adaptability in a fast-paced setting.
  • Take ownership of each customer interaction, treating them with respect and responding with empathy.
  • Work both independently and as part of a team.
  • Follow all applicable regulatory and departmental policies and procedures.
Requirements
  • Previous experience in Collections, Sales, Retail, or Customer Service.
  • Fluency in reading and speaking both Spanish and English is required for this role.
  • Minimum of 2 years of customer interaction or customer support experience, either over the phone or face-to-face.
  • Minimum of 1 year of computer experience, utilizing multiple applications in a Windows-based environment with the ability to multitask using a computer while providing customer support.
  • Comfortable working in a fast-paced, dynamic environment.
  • Passion for helping people by solving problems and explaining solutions clearly.
  • High school diploma or GED required.
  • Knowledge of the CUBS Application System is preferred.

We offer an industry-leading compensation package, which includes a base salary based on experience and skillset, along with a monthly bonus structure. We also provide a wide range of benefits and programs tailored to meet employee needs, depending on eligibility.

Equal Opportunity Employer/Disability/Veterans



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