Patient Access Coordinator

2 weeks ago


Glen Ellyn Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a key member of our access services team, you will play a critical role in ensuring seamless patient experiences from initial contact to registration and scheduling.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and healthcare providers, setting the tone for a positive experience with Northwestern Memorial Healthcare.
  • Collect and verify patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Utilize multiple online systems to verify insurance eligibility, benefit levels, and order retrieval, ensuring timely and efficient patient flow.
  • Collaborate with internal stakeholders to resolve operational issues, communicate customer satisfaction concerns, and provide training and education as needed.
  • Participate in quality assurance reviews, process improvements, and business growth initiatives to enhance customer service and operational efficiency.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in patient access, registration, or scheduling.
  • Excellent communication, problem-solving, and teamwork skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy and attention to detail.
What We Offer

Northwestern Memorial Healthcare is committed to providing a supportive and inclusive work environment that fosters growth, development, and well-being. As a valued member of our team, you will enjoy competitive compensation, comprehensive benefits, and opportunities for professional advancement.



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