Patient Access Coordinator

1 day ago


Glen Ellyn, Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the registration and scheduling process.

Responsibilities:
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive and respectful experience.
  • Collect and verify patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Manage patient schedules, including scheduling appointments, procedures, and tests, and ensuring timely and efficient processing.
  • Communicate effectively with patients, families, and healthcare providers, addressing concerns and resolving issues in a professional and courteous manner.
  • Collaborate with healthcare teams to ensure seamless patient flow and efficient use of resources.
  • Participate in quality improvement initiatives, identifying areas for improvement and implementing changes to enhance patient satisfaction and experience.
  • Maintain accurate and up-to-date records, ensuring compliance with regulatory requirements and organizational policies.
Requirements:
  • High school diploma or equivalent required; additional education preferred.
  • 2-3 years of customer service or medical office experience, preferably in a healthcare setting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in computer data-entry/typing and ability to learn new software applications.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Customer service-oriented, with a focus on delivering exceptional patient experiences.
Preferred Qualifications:
  • Additional education or training in healthcare administration or a related field.
  • Experience in healthcare finance and/or insurance, preferably in a patient access or registration role.
  • Knowledge of healthcare regulations and compliance requirements, including HIPAA and OSHA.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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