Patient Access Coordinator

2 weeks ago


Glen Ellyn Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.

Key Responsibilities
  • Provide exceptional customer service to patients, setting the tone for their experience with Northwestern Memorial Healthcare.
  • Collect and verify patient demographic information, ensuring accuracy and compliance with organizational standards.
  • Interact with various hospital departments and physician offices to effectively schedule and direct patients through our systems.
  • Perform medical necessity checks and communicate options to patients as necessary.
  • Inform patients of any issues with securing their financial account and provide out-of-pocket estimations as requested.
  • Participate in quality assurance reviews to ensure the integrity of patient data information.
  • Utilize effective service recovery skills to resolve problems or service breakdowns.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain patient confidentiality and handle sensitive information with discretion.
  • Proficiency in computer applications, including Epic and other online order retrieval systems.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
What We Offer

As a Patient Access Specialist at Northwestern Memorial Healthcare, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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