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Patient Experience Coordinator

2 months ago

Glen Ellyn, Illinois, United States Athletico Physical Therapy Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Athletico Physical Therapy. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.

Key Responsibilities
  • Provide professional and friendly service to patients and staff in all interactions, including issue resolution, scheduling, and billing.
  • Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs.
  • Coordinate new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
  • Verify patient medical insurance information and manage patient insurance requirements.
  • Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with management of patient expectations based on clinical findings and provide post-care support.
  • Organize cultural moments to recognize and appreciate patients' achievements.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices.
Requirements
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
Work Environment

This is a standard office environment with a low noise level and minimal extraordinary environmental factors.