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Client Relations Specialist

2 months ago

Annapolis, Maryland, United States Wayne Shoemaker - State Farm Agent Full time
Position Overview

As a Client Relations Specialist for Wayne Shoemaker - State Farm Agent, you play a crucial role in our operational success and customer satisfaction. Your primary focus is to enhance our agency's growth through meaningful interactions with clients and serving as a bridge between their needs and our agency's services.

We are looking for a dedicated, personable, and sales-oriented individual to join our team and contribute positively to our community.

Key Responsibilities:
  • Build and maintain strong customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Foster enduring and successful customer relationships.
  • Assist in the growth of our agency through effective customer acquisition and retention strategies.
  • Exhibit a strong work ethic and reliable attendance.
  • Collaborate within a team-oriented environment to achieve agency objectives.
  • Demonstrate a willingness to learn and adhere to the guidance of Team Leaders.
Qualifications:
  • Completion of two pre-employment assessments.
  • Maryland State Insurance licensing is mandatory.
  • Successful completion of employment applications and background checks.
  • Preferred experience in managing client relationships.
  • Interest in promoting products and services tailored to customer needs.
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • Aptitude for effectively engaging with customers.
Benefits:
  • Retirement plan (401K).
  • Compensation structure includes salary plus commission/bonus.
  • Paid time off, including vacation and personal/sick days.
  • Opportunities for professional growth and advancement.
  • Experience a supportive and professional environment with a successful agency.
  • Individual mentoring and development opportunities.
  • A clean, safe, and positive team atmosphere.