Veterinary Client Service Representative

4 weeks ago


Annapolis, Maryland, United States Thrive Pet Healthcare Full time
Job Summary

We are seeking a highly motivated and organized Pet Care Support Specialist to join our team at Thrive Pet Healthcare. As a key member of our client services team, you will be the first point of contact for clients, providing exceptional customer service and support.

Key Responsibilities
  • Communicate effectively with clients via phone, email, and in-person, actively listening to their concerns and providing solutions.
  • Utilize computer information systems to accurately enter client/patient information, update and maintain medical records.
  • Present clients with financial options and process payments in a professional and courteous manner.
  • Ensure the lobby, waiting room, and workspace are clean and organized, providing a welcoming environment for clients and staff.

Requirements
  • At least one year of customer service experience, preferably in a veterinary or pet-related setting.
  • Strong organizational and communication skills, with the ability to work independently and as part of a team.
  • Ability to prioritize tasks, manage time effectively, and maintain a high level of professionalism in a fast-paced environment.

About Us

At Thrive Pet Healthcare, we are dedicated to providing exceptional veterinary care and customer service to our clients and their pets. We are a dynamic and supportive team, committed to fostering a positive and healthy work environment. If you are passionate about pets and providing exceptional care, we encourage you to apply for this exciting opportunity.

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