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Head of Ocean Freight Operations

2 months ago

Chicago, Illinois, United States DHL International GmbH Full time
Job Description

As a key member of the DHL International GmbH team, you will serve as the primary point of contact for OPS and Service Quality related issues. This includes handling customer complaints and escalations, managing exceptions, and resolving shipment irregularities. Your expertise will be instrumental in supporting local process enhancements and contributing to global improvements in Freight, Project Management, Support, Operations, Patient Services, and Skills.

Key Responsibilities:
  • Manage and resolve OPS and Service Quality issues in a timely and effective manner.
  • Collaborate with internal stakeholders to enhance local processes and contribute to global improvements.
  • Support the development and implementation of process improvements to enhance service quality and efficiency.
  • Provide expert guidance on freight operations and service recovery best practices.
  • Stay up-to-date with industry trends and regulatory requirements to ensure compliance and excellence in service delivery.
Requirements:
  • Proven experience in freight operations and service quality management.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Strong analytical and problem-solving skills to identify and resolve complex issues.
  • Knowledge of industry trends, regulations, and best practices in freight operations and service quality.