Ocean Import Specialist
4 weeks ago
JAS is a leading international supply chain services company, providing air and ocean freight forwarding, contract logistics, customs brokerage, distribution, and other supply chain management services. Our team is dedicated to delivering exceptional service solutions that meet or exceed our customers' requirements and company policies and procedures.
Key Responsibilities:- Process and handle ocean import shipments for customers, ensuring the highest quality standards and providing service solutions that meet or exceed customer requirements.
- Receive and track customer bookings/orders, send shipping instructions overseas according to customer instructions or established SOPs, and notify customers of arrival and charges.
- Follow company guidelines and procedures, process Customs Entries, and review and prepare documentation with accuracy on every detail and aspect.
- Transmit information to ABI, verify results, and make corrections if necessary, monitoring the release of customs and any OGA as may apply.
- Manage exceptions with involved parties and customers, ensure that files contain all necessary document copies in proper sequence, and coordinate entry and break bulk shipments.
- Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations, and answer all customer requests in accordance with company standards and guidelines.
- Monitor shipments moving on an I.T. and provide release, payment, and delivery instructions within the allotted free time, collect COD monies owed, and handle and manage all customer contact at file level regarding exceptions.
- Ensure the highest level of data quality by processing shipments accurately, provide accurate job costing forecasts, and work with vendors and overseas offices to dispute any incorrect payables at the earliest opportunity.
- Bill/Invoice each file to the respective customers, paying close attention to payment terms for the responsible party, and assure that Original Bill of Lading requirements are met in a timely manner.
- Dispatch freight for delivery, maintaining communication with truckers throughout delivery, confirm POD for each shipment, and update Track and Trace proprietary applications.
- Assist Sales, Department Manager, and Colleagues in compiling quotes by providing rates, tariffs, and other necessary information, and assure that files contain all necessary documents as set by company standards and filed promptly in the appropriate location.
- Excellent organizational skills, excellent written and verbal skills, and strong computer skills including Microsoft Office suite.
- Detail-oriented, able to multitask and meet deadlines, self-motivated, and able to work in a team and independently.
- Knowledge of US customs laws, practices, and procedures, and able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others.
- Able to interact positively and effectively with co-workers, subordinates, and supervisors.
- High School Diploma or GED required, minimum 3 years' experience in imports or combination of education and expertise required.
- Experience and knowledge regarding import entry procedures, compliance, rules, and regulations preferred, as well as knowledge of First Port of Arrival (FPOA) entry processes, FDA experience, and Importer Security Filing (ISF) preferred.
This position is performed in a climate-controlled internal office environment, working under normal office conditions. Travel may be required in support of the position's responsibilities.
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