Loan Servicing Representative

3 weeks ago


Phoenix, Arizona, United States Wells Fargo Full time
About this Role

Wells Fargo is seeking a Loan Servicing Representative to join Consumer Collections and Servicing in Arizona. As a Loan Servicing Representative, you will be responsible for servicing loans according to bank policies, procedures, and regulatory requirements. This department provides Small Business Administration (SBA) servicing and collections support.

Key Responsibilities
  • Support Loan Servicing functional area and processes while ensuring service level agreements (SLAs) are met
  • Review, research, analyze, calculate, and submit purchase demand kits related to Small Business Administration (SBA) loans
  • Identify opportunities to improve various areas within Loan Servicing and recommend solutions
  • Perform moderately complex administrative, transactional, operational, or collections support tasks
  • Follow SBA standard operating procedures
  • Receive direction from Loan Servicing manager
  • Escalate non-routine questions to more experienced individuals
  • Provide guidance to less experienced peers
  • Interact and communicate with internal partners as needed
  • Assist in the development, review, and revision of department policy and procedures
  • Have no direct customer contact
Requirements
  • 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Desired Qualifications:
    • Knowledge and understanding of document research and review
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Effective critical thinking and problem-solving skills with a focus on understanding customer requests
    • Ability to work independently and meet service level agreements (SLAs)
    • Systems experience to include ECAR, FDR, AFS, CPS, or the equivalent
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to work in a fast-paced environment with excellent attention to detail and quality standards
    • Knowledge and understanding of loan documentation
    • Ability to manage a pipeline of work from assignment to completion

Job Expectations:

  • Ability to work onsite at a location(s) listed
  • Ability to work a hybrid schedule
  • Ability to work additional hours as needed

Position Locations:

  • 11601 N Black Canyon Hwy - Phoenix, Arizona 85029
  • 2800 S Price Road - Chandler, Arizona 85286


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