Customer Service Representative
4 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Upgrade, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide top-notch customer service to our customers via phone, ensuring that their needs are met and their concerns are addressed.
- Review and verify financial documents submitted by customers, ensuring accuracy and completeness.
- Assist customers with loan applications, answering questions, and providing guidance throughout the process.
- Identify and resolve customer issues, escalating complex problems to senior team members as needed.
- Meet and exceed productivity and quality standards, ensuring high levels of customer satisfaction.
- 1+ years of customer service experience, preferably in a high-volume call center environment.
- 6+ months of experience with financial services, including loan applications and customer support.
- High school diploma or equivalent required.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency with Excel, Word, and Outlook, with the ability to learn new software and systems quickly.
- A competitive hourly rate of $20.00.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) matching program, with a generous company match.
- A dynamic and supportive work environment, with opportunities for growth and development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Service Representative
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