Customer Service Liaison Specialist
5 days ago
Ready & Able Plumbing, Heating & Air is seeking a skilled Customer Service Liaison Specialist to provide exceptional service to our valued customers in Harrisburg and beyond. In this role, you will be the face of our company, ensuring seamless interactions with clients through various communication channels.
Key Responsibilities:
- Assist customers with inquiries, resolving issues promptly and efficiently.
- Record and maintain accurate customer accounts, guaranteeing smooth transactions.
- Schedule and dispatch service technicians, maintaining clear communication with customers regarding appointments.
- Provide in-office support for field technicians, assisting with customer information and scheduling.
- Perform general administrative tasks, including file maintenance and correspondence preparation.
- Deliver excellent customer service on every interaction, showcasing friendliness, understanding, and efficiency.
Requirements:
- High School Diploma or equivalent.
- Excellent communication skills (oral and written).
- Friendly demeanor, ability to multitask, and experience with Excel and Outlook software.
- Good computer skills and 1-3 years of experience in customer service.
- Ability to work independently and as part of a team.
- A background check is required for this position.
- Must be authorized to work in the United States.
What We Offer:
- Competitive salary: $37,440 - $43,680 annually, with potential performance-based bonuses.
- An attractive benefits package, including medical, dental, vision insurance, IRA retirement account with matching, paid holidays and PTO, and more.
About Our Company:
At Ready & Able Plumbing, Heating & Air, we prioritize integrity, excellence, and customer satisfaction. Join our family-oriented team and contribute to our mission of delivering outstanding service to our community. Apply today and take the first step towards an exciting career opportunity
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