Technical Support Specialist

2 weeks ago

Atlanta, Georgia, United States Perkins Full time
Job DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Performance-based bonuses
  • Competitive salary
  • Health insurance
  • Vision insurance


Job Overview:
The Technical Support Specialist serves as the primary point of contact for IT assistance, delivering exceptional customer service and first-level technical support to users facing a variety of technical challenges related to software, hardware, and peripheral devices. This position is accountable for the prompt resolution of service requests while ensuring thorough documentation to facilitate future troubleshooting. Attention to detail and strong analytical skills are essential for diagnosing, assessing, and resolving intricate issues while minimizing the need for escalation and ensuring a positive user experience.

Key Responsibilities:
  • First-Level Support: Address and resolve IT service inquiries through phone, email, and in-person interactions.
  • Ticket Management: Document, track, and manage all problem-solving efforts, including detailed troubleshooting steps leading to resolution.
  • Troubleshooting: Identify and rectify hardware and software problems involving computers, laptops, printers, and other devices as necessary.
  • User Assistance: Support the onboarding process for new hires, including the setup of hardware, software, and access to necessary resources, ensuring a positive initial experience.
  • Documentation: Develop and maintain documentation and knowledge base entries for both end users and IT staff.
  • Application Management: Install, configure, and oversee applications and operating systems as required.
  • Endpoint Management: Assist in the administration of endpoint configuration and imaging tools for managing the entire lifecycle of workstations.
  • Security Compliance: Rigorously adhere to all IT security policies and procedures.
  • Asset Oversight: Manage the inventory and licensing of all IT hardware and software.
  • Customer Engagement: Deliver enthusiastic customer service and communication, ensuring high satisfaction levels and a positive perception of the support team.

Qualifications:

Education and Experience:
  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • A minimum of 1-2 years in a technical support role or a similar capacity.
Technical Proficiencies:
  • Proficient in Windows and macOS operating systems.
  • Basic understanding of network and server management.
  • Familiarity with IT Service Management tools (e.g., ServiceNow, Jira Service Management, Freshdesk).
  • Solid grasp of cybersecurity principles and best practices.
  • Experience with remote desktop applications and help desk management software.


Soft Skills:
  • Strong analytical and troubleshooting abilities.
  • Excellent verbal and written communication skills.
  • Capability to work independently and collaboratively within a team.
  • Strong organizational and time management skills.
  • Adept at managing multiple tasks and prioritizing effectively.
Physical Requirements:
  • Ability to lift and transport computer equipment, up to 50 pounds.
  • May require extended periods of sitting at a desk and working on a computer.
Work Environment:
  • Office setting with occasional off-site support.
  • May involve occasional evening or weekend work for maintenance or upgrades.


Disclaimer
This position description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It aims to accurately reflect the principal job elements essential for making decisions related to job performance, personal development, and compensation.

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    Career Opportunity for IT Help Desk Support SpecialistResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through ServiceNow. The successful candidate will...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States ITProFound Full time

    IMPORTANT: THIS POSITION REQUIRES ONSITE PRESENCEBelow is a comprehensive overview of the responsibilities and requirements for this role. Objective:ITProFound is in search of several Technical Support Specialists to deliver direct, first-line technical assistance to various educational institutions and administrative offices.Overview:The Technical Support...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist to join our esteemed government agency client. This role involves delivering daily assistance to both in-person and remote users within the agency, effectively managing and prioritizing incidents and requests through...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing essential support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Disability Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Disability Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist. This role involves providing essential support to both in-person and remote users within the organization, effectively managing and addressing incidents and requests through our service management platform.Key...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is looking for a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing comprehensive support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States ATC Full time

    Job SummaryATC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.Key ResponsibilitiesProvide technical assistance to...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States DRS IT Solutions Inc Full time

    Objective:DRS IT Solutions Inc is in search of multiple Technical Support Specialists to deliver direct first-line assistance to educational institutions and administrative facilities.Overview:The Technical Support Specialist will be designated to one or more educational facilities or offices. The allocation of locations is determined by the number of...

  • Technical Solutions Specialist

    22 hours ago

    Atlanta, Georgia, United States Ranger Technical Resources Full time

    About the Role:Ranger Technical Resources is seeking a highly skilled and experienced Technical Solutions Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Key Responsibilities:Technical Support: Provide timely and effective...

  • Technical Support Specialist

    2 days ago

    Atlanta, Georgia, United States V-Soft Consulting Group, Inc. Full time

    Job Title: Help Desk Support SpecialistJob Summary:V-Soft Consulting Group, Inc. is seeking a skilled Technical Support Specialist to provide unit-level support in the installation, operation, and maintenance of computer systems. As a Technical Support Specialist, you will be responsible for addressing issues of moderate complexity, receiving general...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist OpportunityResolution Technologies, Inc. is currently in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through a service management platform.Key...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States servidyne Full time

    Position OverviewServidyne, a distinguished technology firm, is on the lookout for a skilled Technical Support Specialist. In this role, you will be responsible for delivering exceptional technical assistance to our staff, ensuring optimal performance of computer systems and applications. This position is an excellent opportunity to leverage your analytical...

  • Technical Support Specialist

    3 days ago

    Atlanta, Georgia, United States Surnise Systems Inc Full time

    Job Title: Systems Support Engineer 1Location: RemoteDuration: 06 months of ContractJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Surnise Systems Inc. as a Systems Support Engineer 1. In this role, you will provide management information system user support on a continuing basis, either by phone or remote...

  • Technical Support Specialist

    17 hours ago

    Atlanta, Georgia, United States The Methodical Group Full time

    Job DescriptionJob Title: Technical Support SpecialistLocation: OnsitePay Rate: $36-$42 per hourWe are seeking a highly skilled Technical Support Specialist to join our team at The Methodical Group. This position offers two levels of experience, tailored to meet the needs of our clients.Key Responsibilities:Design, Integration, and Implementation: Perform...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    Motion Recruitment is seeking to expand its engineering team with a dedicated Technical Support Specialist. This role is designed for individuals who are passionate about technology and eager to enhance their professional journey within the industry.Role OverviewAs a Technical Support Specialist, you will be responsible for addressing various technical...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Randstad Full time

    Job Overview: Randstad Digital is seeking a Technical Support Specialist to provide essential support for our client's operations. This role involves delivering comprehensive technical assistance to staff regarding network systems and internal desktop applications. The position is focused on the installation, configuration, and troubleshooting of desktop...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    Company OverviewA prominent construction distribution firm is expanding its engineering team and is seeking a dedicated Technical Support Specialist to join their workforce on a full-time basis.Position SummaryThe ideal candidate will be enthusiastic about enhancing their technical skills and advancing their career in the industry. Daily responsibilities...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    Motion Recruitment is seeking to expand its engineering team by hiring a Technical Support Specialist. This role is a full-time position requiring on-site presence five days a week.The ideal candidate will be enthusiastic about developing their technical skills and advancing their career within the industry. Daily responsibilities will primarily involve...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    Motion Recruitment is seeking to expand its engineering team by hiring a dedicated Technical Support Specialist. This position is designed for a full-time, on-site role, focusing on providing exceptional support in a dynamic environment.The ideal candidate will be enthusiastic about developing their technical skills and advancing their career. Daily...