Client Support Specialist

2 weeks ago


Elkhart, Indiana, United States Carpenter Full time

Client Support Specialist

Job Overview

Carpenter Co. is seeking a dedicated Client Support Specialist to join our team. This role is pivotal in ensuring our customers receive exceptional service and support. Reporting directly to the Customer Service Manager, you will collaborate closely with fellow team members to manage all facets of order processing, delivery coordination, and customer interaction.

Key Responsibilities:

  • Process, enter, and verify customer orders with accuracy.
  • Maintain and update the delivery schedule, ensuring timely communication with loading docks.
  • Coordinate with production and shipping departments for any last-minute changes or urgent requests.
  • Adjust shipping dates within our computer system as needed.
  • Keep the scheduling board current, ensuring three days of operations are always reflected.
  • Create and distribute necessary documentation for transportation logistics.
  • Compile and share daily, weekly, and monthly performance reports with relevant teams.
  • Monitor and track deliveries for key clients, providing updates as required.
  • Handle incoming customer inquiries and ensure order accuracy.
  • Provide backup support for the front desk as necessary.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 2 years of relevant experience in customer service, preferably in a manufacturing or business-to-business context.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Strong mathematical skills, particularly in percentages and measurements.
  • Experience with SAP systems is advantageous.
  • Ability to thrive in a collaborative team environment.
  • Excellent organizational, planning, and interpersonal skills.

Work Schedule: Flexible options available, with shifts ranging from 8 AM to 5 PM or 7 AM to 4 PM, including a one-hour lunch break and occasional overtime as necessary.

Benefits: Carpenter Co. provides a comprehensive benefits package, including health insurance and a generous profit-sharing plan. We are committed to fostering long-term career growth in a stable and clean working environment.



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