Eligibility Specialist

20 hours ago


Lebanon Indiana, United States DFR Full time
Job Summary

We are seeking a highly organized and analytical Eligibility Specialist to join our team at the Division of Family Resources (DFR). As an Eligibility Specialist, you will play a critical role in assisting individuals and families in determining their eligibility for public assistance programs.

Key Responsibilities
  • Gather data for all relevant assistance programs through face-to-face or phone interactions with clients
  • Verify all information gathered accurately and ensure it meets state policies
  • Obtain release forms and medical records as needed
  • Verify income, assets, and other financial/legal documents
  • Review regulations and program requirements with clients
  • Utilize automated programs to determine eligibility for state assistance programs
  • Data entry into state database
  • Respond to all inquiries in a timely manner
Requirements
  • Highly organized and analytical team player
  • Previous Case Manager experience is a plus
  • Strong written and verbal skills
  • Solid computer skills, Microsoft Office proficiency
  • Strong oral and written communication skills
  • Basic math skills
  • Case management skills
  • Independent worker who is a self-starter, reliable, and dependable
  • Strong customer service background with a professional demeanor
  • Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
  • 2 years' experience in a social service environment, state or local government is desired pertaining to employment/training programs
What We Offer
  • Extensive training program to give you the skills to be successful in this role
  • Competitive hourly rate of $18.00
  • Paid time off and benefits
  • A 37.5 hour work week, Monday-Friday, 8:00AM-4:30PM
About Us

The Division of Family Resources (DFR) is a government agency responsible for determining eligibility for individuals applying and/or receiving public assistance. We are committed to hiring a diverse workforce and sustaining an inclusive culture.



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