Assistant Manager of DFD Operations

1 week ago


MagstattleBas, Grand Est, United States Krispy Kreme Full time
Job Title: Assistant Manager of DFD Operations

We are seeking a highly skilled and experienced Assistant Manager of DFD Operations to join our team at Krispy Kreme Doughnuts. As a key member of our operations team, you will be responsible for overseeing the end-to-end DFD process, ensuring seamless execution of sales plans and promotional activities, and maintaining high levels of customer service.

Key Responsibilities:
  • Manage order planning to meet daily demand and coordinate point of sale activities
  • Enhance customer service excellence through market visits and audits
  • Support brand integrity and provide off-premise data to the Market Sales Manager
  • Schedule adequate staffing of Route Service Representatives and perform functions of open department positions as required
  • Work with the sales team to compile explanations of data for the reconciliation process
  • Forecast and project product needs, communicate vertically, and ensure implementation
  • Manage fleet operations, including planning and communicating truck needs and availability
  • Review fuel statements weekly for discrepancies and validate for approval
  • Train new and current DFD team members and assist with data collection and entry
  • Identify needs and qualifications of DFD team members for succession planning
  • Determine and communicate needs for product displays and assemble and deliver as needed
  • Communicate and execute all safety-related directives and participate in monthly corporate safety conference calls
Requirements:
  • High school or GED required
  • 2-5 years of management experience in a retail or QSR environment
  • Must be at least 18 years of age
  • Experience with sales, management, production, and customer service
  • Strong communication, organizational, and leadership skills
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm
  • Self-motivation, creativity, and adaptability
  • Basic computer, telephone, and fax knowledge
  • Extensive knowledge of all territories in a shop region or market
  • Previous Territory/Route Sales experience preferred

NY ONLY: Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.



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