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Medical Response Coordinator

3 weeks ago

Richardson, Texas, United States AMR Corp. Full time
Job Overview
The Medical Response Coordinator at AMR Corp. plays a vital role in assisting the community during critical situations. As a Non-Emergent Call Center Specialist, you will be responsible for answering incoming calls using AMR Dispatch triage procedures while maintaining a professional and courteous demeanor. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

In this role, you will be part of a dynamic team that provides quality care to those in need. If you are passionate about helping others and have excellent customer service skills, we encourage you to apply.

Responsibilities:
  • Answer all non-emergent EMS calls for service, collecting important information from callers and determining their needs.
  • Implement and demonstrate compliance with AMR Dispatching triage procedures on applicable calls as a standard of care.
  • Maintain a professional appearance and courteous demeanor with internal or external customers to ensure a positive working environment.