Hotel Ambassador
1 month ago
Job Summary
We are seeking a highly skilled and customer-focused Hotel Ambassador to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
Requirements
- High school diploma or equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Benefits
- $19.00 per hour.
- Health care benefits.
- Flexible spending accounts.
- 401(k) plan.
- Earned paid time off and/or sick leave.
- Life insurance.
- Disability coverage.
- Other life and work wellness benefits.
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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