Sales Support Specialist

2 weeks ago

Irving, Texas, United States Wellfit Technologies Inc. Full time
Job Overview

Wellfit Technologies Inc. is a pioneering fintech company in the dental sector, dedicated to enhancing the interactions among patients, providers, employers, and payors. Our mission is to facilitate access to essential treatment and care by eliminating financial obstacles.

Role Summary
As a Sales Support Specialist at Wellfit, you will be instrumental in refining customer interactions and elevating the overall customer journey. Collaborating closely with our sales team, your primary responsibilities will include fostering robust relationships with clients, ensuring effective use of our product suite, and managing training initiatives for our partner offices.

Key Responsibilities

  • Relationship Development:
    Engage with the sales team to cultivate and maintain strong client relationships. Serve as the main point of contact for customer inquiries, ensuring prompt and effective communication.
  • Utilization Monitoring:
    Analyze trends within our diverse product offerings to identify potential challenges and areas for enhancement. Guarantee that clients are consistently and effectively utilizing our services.
  • Training and Oversight:
    Lead re-training efforts for partner offices to boost product knowledge and customer service skills. Monitor office turnover and devise strategies to minimize disruptions in service delivery.
  • Data Insights:
    Employ data analytics tools to assess customer interactions, recognize trends, and provide valuable insights to the sales and management teams. Generate reports on product utilization and propose recommendations for enhancements.
  • Team Collaboration:
    Work in tandem with sales, marketing, and customer support teams to synchronize strategies and enhance the overall customer experience. Act as a liaison between sales and customer service departments to ensure a cohesive customer journey.

Ideal Candidate Attributes

  • Self-motivated, energetic, and diligent individual.
  • Ability to deliver timely results while managing multiple priorities in a fast-paced environment.
  • Strong problem-solving capabilities.
  • Proficient in building solid business relationships within a team setting.
  • Exceptional verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Willingness to challenge the status quo and seek opportunities for growth and innovation.
  • Strong aptitude for learning new technologies.

Qualifications

  • Bachelor's degree in Business, Marketing, or a related discipline.
  • Demonstrated experience in customer service or sales roles, emphasizing relationship-building.
  • Strong analytical abilities with a knack for interpreting data to inform decision-making.
  • Familiarity with CRM software and data analytics tools.
  • Outstanding communication and interpersonal skills.
  • Ability to collaborate effectively in a dynamic and fast-paced environment.

Preferred Skills:

  • Understanding of the dental industry.
  • Proven track record in enhancing customer satisfaction and retention.

Company Benefits

  • Hybrid work model with an expectation of in-office presence three days a week.
  • Competitive salary with bonus opportunities.
  • Comprehensive medical, dental, and vision coverage.
  • Unlimited paid time off with a culture that encourages its use.
  • 401k matching up to 4%.

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