Medical Imaging Field Service Technician

2 weeks ago

Austin, Texas, United States Cephas Consultancy Services Private Limited Full time
Position Overview

Company: Cephas Consultancy Services Private Limited

Type: Permanent

Experience Required: 10+ Years

Location: Texas

About Us: Cephas Consultancy Services is a leading independent provider of diagnostic imaging solutions, specializing in the sales, maintenance, training, and supply of medical imaging equipment. Our comprehensive service offerings are designed to meet the diverse needs of healthcare facilities, ensuring they have access to high-quality imaging technology and support.

Role Summary

The Medical Imaging Field Service Technician will be responsible for traveling to various healthcare facilities to perform essential service tasks, including repairs, routine maintenance, equipment installations, and de-installations. The ideal candidate will possess strong troubleshooting skills and be adept at resolving technical issues using diagnostic tools and equipment.

Key Responsibilities
  • Deliver on-demand technical support via phone and on-site visits as necessary.
  • Plan and execute scheduled maintenance activities efficiently.
  • Ensure timely and accurate submission of service documentation.
  • Foster positive relationships with clients through regular communication and support.
  • Return unused materials to the company’s facilities promptly and document accordingly.
  • Collaborate with sales and operational teams to address customer-specific technical challenges.
  • Clarify customer requirements and technical issues in partnership with the sales team.
  • Conduct professional and safe installations and de-installations of imaging systems.
  • Assist in site planning and sales consultations as required.
  • Maintain accurate inventory records through proper handling and storage practices.
  • Support company-wide initiatives and adhere to established policies and procedures.
Qualifications

Required:

  • High School Diploma or equivalent.
  • Extensive experience in servicing medical imaging equipment.
  • Willingness to be on-call, including weekends and holidays.
  • Valid U.S. driver's license.

Preferred:

  • Associate Degree in Electrical Engineering or equivalent military training in electronics.
Travel Requirements

Willingness to travel within the United States is essential for this role.

Competencies
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills with the ability to convey critical information effectively.
  • Analytical and problem-solving abilities for strategic data interpretation.
  • Integrity, credibility, and a commitment to excellence.
  • A proactive team player with a positive attitude.
  • Focus on customer satisfaction and prompt response to support requests.
  • Ability to solve problems efficiently and maintain excellent customer relations.
Physical Requirements

The physical demands of this position include the ability to use hands for handling equipment, standing, walking, and occasionally lifting up to 25 lbs. Reasonable accommodations may be made for individuals with disabilities.

Training Requirements
  • ESD Training (ESA and EF)
  • Cold Stress Training
  • HIPAA Compliance Training
  • Heat Stress Training
  • Departmental Procedures as required
  • Quality Management System Training
  • Safety Protocols and Initiatives
  • Software Utilization Training

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