Service Advisor

6 days ago

South San Francisco, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a more adventurous and sustainable future. Our mission is to keep the world adventurous forever, and we're committed to making a positive impact on the environment.

Role Summary

We're seeking a highly skilled Service Advisor to join our team in Northern California. As a Service Advisor, you will be responsible for delivering exceptional customer experiences at our service locations. You will work closely with our customers, Operations, Call Center, Retail, and Marketing teams to ensure seamless service delivery.

Key Responsibilities
  • Promote a culture of customer-centricity and ensure that all team members understand the company's vision and goals.
  • Support the management team in planning and executing the launch of Service centers.
  • Develop and implement training programs to ensure that team members have the necessary skills to deliver exceptional customer experiences.
  • Encourage team members to deliver top-notch customer experiences and work every day to deliver an exceptional customer experience.
  • Respond to customer inquiries and escalated operational failures in a timely and thoughtful manner.
  • Translate customer-reported service-related problems into actionable work orders for technicians to complete.
  • Determine if a technical solution can be resolved over the phone and perform detailed daily record keeping in the operating system.
  • Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
  • Inspect vehicles before each customer delivery to ensure that services and/or repairs are performed correctly.
  • Coordinate and communicate the details of every vehicle with each customer prior to delivery.
  • Analyze service lapses that impact customer experience and work with supervisor to ameliorate.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Lead continuous improvement activities as needed.
  • Read and comprehend instructions and follow established procedures.
  • Communicate best practices, problem resolution, and performance data to Supervisor and boundary partners as needed.
  • Maintain a high-quality relationship with all departments within the organization.
  • Support and participate in initial Launch activities for setting up SC locations and model change activities.
Qualifications
  • HS Diploma or GED preferred.
  • 2-3 years' experience in a customer-facing role or similar in the Automotive industry (Automotive experience preferred but not required).
  • Very strong communication skills.
  • Remains flexible and responsive to changing conditions.
  • Exhibits patience, empathy, attention to detail, and a passion for problem-solving.
  • Organizational and time management skills.
  • Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment.
  • Strong written and verbal communication skills with an ability to translate customer needs.
  • Basic mathematics skills to prepare and transact estimates and payments.
  • Physical exertion may be required to perform occupational tasks.
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Ability to read and speak fluent English.
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
  • Minimum age of 21.
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need.
  • No driving-related suspensions or revocation of Driver License (within a 3-5 year period).
Pay Disclosure

Salary Range/Hourly Rate for California-Based Applicants: $36.66 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [insert email address].

Candidate Data Privacy

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing, and improving our application and recruitment process, including assessing you and your application and conducting employment, background, and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory, and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement, and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third-party application services.

  • Service Advisor

    3 weeks ago

    San Francisco, California, United States TEC Equipment Full time

    {"title": "Service Advisor", "content": "Service Advisor Opportunity at TEC EquipmentTEC Equipment is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair of...

  • Service Advisor

    3 weeks ago

    San Francisco, California, United States TEC Equipment Full time

    {"title": "Service Advisor", "content": "Service Advisor Opportunity at TEC EquipmentWe are seeking a skilled Service Advisor to join our team at TEC Equipment. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair...

  • Service Advisor

    2 weeks ago

    San Francisco, California, United States TEC Equipment Full time

    Service Advisor Job DescriptionTEC Equipment is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair of customer's equipment.Responsibilities:Conduct thorough...

  • Service Advisor

    4 weeks ago

    San Francisco, California, United States Volvo San Francisco Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Volvo San Francisco. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesMeet with customers to determine their needs for repair and/or service of their vehicle...

  • Sales/Service Advisor

    1 week ago

    San Diego, California, United States Family Auto Service Full time

    Job Title: Sales/Service AdvisorFamily Auto Service is seeking a highly skilled Sales/Service Advisor to join our team. As a Sales/Service Advisor, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a seamless customer experience.Key Responsibilities:Provide prompt and courteous service to...

  • Service Advisor

    2 weeks ago

    South San Francisco, California, United States Rivian Full time

    About RivianRivian is a pioneering company dedicated to creating a more adventurous and sustainable future. Our mission is to keep the world adventurous forever, and we're committed to making a positive impact on the environment.Job SummaryWe're seeking a highly skilled Service Advisor to join our team in Northern California. As a Service Advisor, you will...

  • Service Advisor

    5 days ago

    San Francisco, California, United States Wise Auto Group Full time

    Job Opportunity at Wise Auto GroupWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Wise Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers in determining the necessary services and repairs for their...

  • Service Advisor

    1 week ago

    San Francisco, California, United States Wise Auto Group Full time

    Job OverviewWise Auto Group is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction by providing accurate and timely information about vehicle maintenance and repairs.Key Responsibilities:Assess vehicle performance issues and provide...

  • Service Advisor

    3 weeks ago

    South San Francisco, California, United States Rivian Full time

    About RivianRivian is a pioneering company dedicated to creating a more adventurous and sustainable future. Our mission is to keep the world adventurous forever, and we're committed to making a positive impact on the environment.Job SummaryWe're seeking a highly skilled Service Advisor to join our team in Northern California. As a Service Advisor, you will...

  • Tax Attorney-Advisor

    2 weeks ago

    San Francisco, California, United States Internal Revenue Service Full time

    Job SummaryWe are seeking a highly skilled Tax Attorney-Advisor to join our team at the Internal Revenue Service. As a Tax Attorney-Advisor, you will play a critical role in supporting the Deputy Associate Chief Counsel (Controversy & Litigation) and the Associate Chief Counsel (International) in all matters involving controversy and litigation.Key...

  • Service Advisor

    4 weeks ago

    San Francisco, California, United States Wise Auto Group Full time

    Job DescriptionWise Auto Group is seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.Key Responsibilities:Initiate automotive services and repairs by identifying vehicle performance problems and service...

  • Service Advisor/Sales Representative

    2 weeks ago

    San Clemente, California, United States Sun Auto Tire & Service Full time

    Job Title: Service Advisor/SalesAt Sun Auto Tire & Service, we are seeking a highly skilled and customer-focused Service Advisor/Sales professional to join our team. As a Service Advisor/Sales, you will play a critical role in providing exceptional customer service and promoting our products and services.Key Responsibilities:Provide prompt and professional...

  • Tax Attorney-Advisor

    2 weeks ago

    San Francisco, California, United States Internal Revenue Service Full time

    Job SummaryWe are seeking a highly skilled Tax Attorney-Advisor to join our team at the Internal Revenue Service. As a Tax Attorney-Advisor, you will play a critical role in supporting the Deputy Associate Chief Counsel (Controversy & Litigation) and the Associate Chief Counsel (International) in all matters involving controversy and litigation.Key...

  • Service Advisor

    4 weeks ago

    South San Francisco, California, United States Rivian Full time

    About the RoleRivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. As a Service Advisor, you will play a crucial role in delivering exceptional customer experiences at our service locations in Northern California.Key ResponsibilitiesCustomer Service: Provide top-notch customer service, ensuring that every...

  • Service Advisor/Sales Representative

    2 weeks ago

    San Clemente, California, United States Ramona Tire & Service Centers Full time

    {"title": "Service Advisor/Sales Representative", "description": "Job SummaryAt Ramona Tire & Service Centers, we are seeking a highly motivated and customer-focused Service Advisor/Sales Representative to join our team. As a key member of our sales team, you will be responsible for promoting and selling all products and services offered by our company while...

  • Service Advisor/Sales Representative

    2 weeks ago

    San Diego, California, United States Evan's Tire & Service Centers Full time

    Job Title: Service Advisor/SalesAt Evan's Tire & Service Centers, we're committed to creating a family-like atmosphere for our team and customers. With over 40 years of experience serving the San Diego area, we're your trusted choice for tires and service.Job Summary:We're seeking a skilled Service Advisor/Sales professional to join our team. As a key member...

  • Service Advisor/Sales Representative

    2 weeks ago

    San Diego, California, United States Evan's Tire & Service Centers Full time

    Job Title: Service Advisor/SalesAt Evan's Tire & Service Centers, we're committed to creating a family-like atmosphere for our team and customers. With over 40 years of experience serving the San Diego area, we're your trusted choice for tires and service.Job Summary:We're seeking a skilled Service Advisor/Sales professional to join our team. As a key member...

  • Service Advisor

    4 weeks ago

    San Francisco, California, United States TEC Equipment Full time

    Service Advisor Job DescriptionTEC Equipment is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as a liaison between customers and our shop, utilizing your documentation and communication skills to manage work orders and facilitate the proper and timely repair of customer's equipment.Responsibilities:Compete...

  • Financial Services Advisor

    4 weeks ago

    San Francisco, California, United States EF Education First Gruppe Full time

    Job SummaryWe are seeking a highly skilled Financial Services Advisor to join our team at EF Education First Gruppe. As a key member of our Student Accounts team, you will play a crucial role in supporting students with their financial responsibilities, ensuring a seamless experience from enrollment to graduation.Key ResponsibilitiesFinancial Guidance: Serve...

  • Service Advisor

    2 weeks ago

    San Rafael, California, United States Sonic Automotive Full time

    {"h1": "Service Advisor Job Description", "p": "At Lexus of Marin, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your primary goal will be to build strong relationships with our customers,...