Service Advisor

2 weeks ago


South San Francisco, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a more adventurous and sustainable future. Our mission is to keep the world adventurous forever, and we're committed to making a positive impact on the environment.

Job Summary

We're seeking a highly skilled Service Advisor to join our team in Northern California. As a Service Advisor, you will be responsible for delivering exceptional customer experiences at our service locations. You will work closely with our customers, Operations, Call Center, Retail, and Marketing teams to ensure seamless service delivery.

Key Responsibilities
  • Promote a culture of customer satisfaction and loyalty
  • Act as a liaison between customers and our service teams
  • Utilize strong communication and problem-solving skills to resolve customer concerns
  • Translate customer-reported service-related problems into actionable work orders for technicians
  • Coordinate and communicate with customers regarding vehicle service and repairs
  • Inspect vehicles before delivery to ensure quality and accuracy
  • Lead continuous improvement activities to enhance customer satisfaction and service efficiency
Requirements
  • High school diploma or equivalent preferred
  • 2-3 years of experience in a customer-facing role or similar in the automotive industry
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing conditions
  • Physical stamina to perform occupational tasks
  • Ability to read and speak fluent English
What We Offer

We offer a competitive salary range of $36.66 per hour, plus a comprehensive benefits package, including medical, dental, and vision insurance. We're an equal opportunity employer and welcome applications from diverse candidates.


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