Senior Workplace Support Leader

1 week ago

Phoenix, Arizona, United States Rock Family of Companies Full time
About the Role

The Rock Family of Companies is a dynamic organization with a diverse range of businesses, including fintech, sports, entertainment, real estate, and more. We're united by our culture, which drives our commitment to our clients, community, and team members. As a Team Leader of Workplace Support, you'll play a critical role in shaping the work environment, equipment, and experiences that impact our partners and their team members.


In this role, you'll lead a team of professionals in delivering exceptional client experiences and maintaining high-quality spaces across multiple locations in the United States. Your expertise will be essential in empowering team members to take ownership of their work environment, equipment, and decision-making processes.


Key Responsibilities:

  • Empower team members to take ownership of the work environment, equipment, and decision-making processes
  • Coach collaboration and communication between team members and business partners
  • Develop team members through proactive skill evaluation, training, resource utilization, and one-on-one feedback
  • Lead project planning sessions and execute on plans
  • Manage relationships with clients and stakeholders
  • Ensure compliance with environmental, safety, and health procedures
  • Develop and share best practices and deep understanding of the work environment, equipment, and systems
  • Oversee the creation and training of detailed standard operating procedures
  • Engage with internal clients to anticipate needs, develop solutions, evaluate performance, and promote services
  • Work with team members, peers, and senior leaders to create and implement strategic projects
  • Drive consistent improvement through metrics, trend analysis, corrective actions, and measured success
  • Provide recommendations on products and vendors that support our environment

About You

To succeed in this role, you'll need:

  • 1 year of experience in facilities, customer service, hospitality, or a relevant field
  • 1 year of leadership experience
  • Ability to travel regularly to other locations

Preferred qualifications include:

  • 4 years of experience in facilities, customer service, hospitality, or a relevant field
  • Experience finding solutions for clients and meeting client expectations
  • Understanding challenges associated with physical workspace planning
  • Experience in delivering written and verbal professional communication
  • Proficiency in the Microsoft Office suite
  • Ability to work a flexible schedule, including evenings and occasional weekends
  • Experience with desktop computer and desk hardware installation and setup
  • Basic experience with software troubleshooting
  • Ability to push and maneuver heavy carts
  • Ability to lift and carry 50 pounds or more
  • Valid driver's license

What You'll Get

As a member of the Rock Family of Companies, you'll enjoy a range of benefits and perks, including:

  • Comprehensive health and wellness programs
  • Flexible work arrangements and remote work options
  • Professional development opportunities and training
  • Access to cutting-edge technology and tools
  • A dynamic and inclusive work environment

We're committed to creating a workplace where every voice is heard and diverse perspectives are valued. If you're passionate about delivering exceptional client experiences and shaping the future of our organization, we encourage you to apply for this exciting opportunity.

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