HVAC Service Manager

1 month ago

Moline, Illinois, United States Johnson Controls International Full time
Job Title: HVAC Service Manager

Johnson Controls International is seeking a highly skilled HVAC Service Manager to lead our truck-based service business and drive profitable growth through effective management of assigned assets. As a key member of our team, you will be responsible for managing a team of service professionals, developing strategic operating plans, and identifying opportunities for growth and improvement.

Key Responsibilities:
  • Lead the execution efforts of the Service truck-based business, ensuring consistency of delivery systems across the territory.
  • Develop and implement strategic operating plans that align with SSA goals and visions, including participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.
  • Manage assigned assets in a manner that meets or exceeds profitability goals, including people, financial, and material resources.
  • Identify, secure, and retain service customers through active networking with community business, governmental, and professional leadership, establishing relationships that enhance the local reputation of Johnson Controls and the branch.
  • Build an environment that energizes team members to provide high-quality, cost-efficient, customer-directed service and exceed performance targets.
  • Recommends and supports staffing requirements for the assigned Service business, serving as a communication channel to share best practice strategies and results that will enable growth.
  • Audit the effectiveness of service operations and make changes to improve performance, ensuring that contractual obligations are completed and customer satisfaction is achieved.
  • Drive operational review meetings, reviewing proposals and estimates for accuracy, and coach on appropriate levels of operating and overhead expenses incurred in service operations.
  • Together with the Sales team, manage the assignment of customer accounts between service operations and the salesforce.
  • Analyze operations processes and provide recommendations for improvements, analyzing service operations to identify potential customers/markets, and implementing required changes on pricing and gross margins.
Requirements:
  • Bachelor's degree in engineering or business or equivalent work experience.
  • Eight to ten or more years of progressively more responsible operations management experience in the Service Industry, including five or more years of direct management experience.
  • Previous sales and/or Account Management experience desired, as well as industry networking.
  • High-level competence in written and verbal communication, strong presentation skills, and proficiency in speaking to large audiences.
  • Able to lead and direct diverse teams, with the ability to travel up to 50% of the time.
What We Offer:
  • Competitive salary.
  • Paid vacation/holidays/sick time & 15 days of vacation first year.
  • Comprehensive benefits package including 401K, medical, dental, vision care, and more - available day one.
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.

Johnson Controls International is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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