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Client Relations Specialist
2 months ago
Howmet Corporation is in search of a Client Relations Specialist. This role is essential in ensuring effective communication between clients and the organization, facilitating sales processes, and addressing any service-related issues. The specialist will provide clients with comprehensive information regarding products and services, while also nurturing relationships with both existing and prospective key accounts.
About Howmet Corporation
Howmet Corporation is a prominent global provider of advanced engineered solutions tailored for the aerospace and transportation sectors. The company is recognized for its innovative technologies that enhance fuel efficiency and contribute to the success of its clients. With a strong focus on jet engine components and fastening systems, Howmet is committed to delivering high-quality products that meet the evolving needs of the industry.
Primary Objectives
The Client Relations Specialist will perform essential customer service functions aligned with departmental and organizational goals. This includes:
- Engaging daily with clients to prepare quotes, manage data entry, and follow up on orders, ensuring timely resolution of any complaints to maintain high levels of customer satisfaction.
- Training fellow team members on daily operations, including the preparation of requests for quotes (RFQs) and adherence to proper formatting standards.
- Processing strategic quotes for RFQs and collaborating directly with Product Managers, Buyers, and Account Managers.
- Acting as a liaison between clients and various internal departments, including Shipping, Planning, Engineering, and Quality Assurance.
- Managing large datasets and coordinating necessary documentation for the Customer Support team.
- Preparing client quotes that encompass pricing and delivery timelines, coordinating with relevant departments when necessary.
- Accepting and processing client orders, ensuring accurate booking and necessary adjustments based on client requests.
- Conducting thorough contract reviews and adhering to all sales procedures.
- Maintaining organized sales documentation, including purchase orders, sales orders, and all relevant correspondence.
- Addressing initial product rejections or documentation issues by coordinating with the Quality Assurance team.
- Collaborating with the finance department to resolve any invoice discrepancies.
- Gaining a comprehensive understanding of Howmet's product offerings and competitor products.
- Occasionally visiting clients in coordination with Account Managers.
- Understanding client terms and conditions, including long-term agreements.
- Providing mentorship and training to junior team members.
- Supporting team members in their absence to ensure continuity of service.
- Thriving in a fast-paced environment while managing stress effectively.
- Exhibiting strong organizational and time management skills.
Compensation and Benefits:
This position offers competitive compensation along with a comprehensive benefits package, which includes health insurance options, a robust 401k matching program, and paid time off. The salary range for this role is competitive within the industry.
Qualifications
Essential Requirements:
- A minimum of three years of experience in customer service or sales, preferably within a manufacturing context.
- Strong interpersonal and communication skills are essential.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Typing speed of 50+ words per minute.
- Familiarity with internal systems is preferred.
- Ability to read, write, and comprehend English effectively.
- Strong problem-solving and organizational capabilities.
- Understanding of distributor accounts and related agreements.
- Legal authorization to work in the United States is required.
- Access to export-controlled items is a condition of employment.