Digital Services Specialist

20 hours ago


Torrance, California, United States Intelliswift Software Full time
Job Title: Client Specialist

Intelliswift Software is seeking a highly skilled Client Specialist to join our Digital Services Development division. As a key member of our team, you will play a crucial role in ensuring the success of our digital services initiatives.

Key Responsibilities:
  • Develop and document processes and requirements to support business functions associated with Digital Services application systems.
  • Identify procedures and scenarios for quality control of products and services.
  • Diagnose and resolve basic customer and or dealer support issues related to Digital Services.
  • Assist in redesigning and documenting business processes as necessary for new technology and features.
  • Collaborate with various organizations and business partners to align solutions, strategies, and processes.
  • Monitor efforts to address product issues and track progress.
  • Communicate quantitative and qualitative findings to senior management.
  • Identify areas for improvement to enhance product efficiency.
  • Conduct market research on similar products and compare results.
Requirements:
  • Bachelor's degree in computer science, communication, or related discipline, or have equivalent experience.
  • Strong customer-focused and quality mind-set
  • 3+ years of Customer Service in the automotive or related areas.
  • 3+ years of project and support experience in the automotive area
  • 3+ years strong system and data analyst experience
  • 2-3 years of Automotive, Telematics Connected Vehicle or Consumer Electronics IoT experience desired
  • Understanding of customer production support and product operation
  • Strong communications and relationship
  • Strong technical skills and problem-solving skills
  • Good analytical skills
  • Technical understanding of cloud, mobile, web, services-based solutions
  • Ability to manage time and diverse activities under deadlines while delivering quality results, on time, on budget.
  • Experience working with teams with varying levels of expertise and priorities.
  • Innovative, tenacious, and proactive mind-set
  • Professional writing skills


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