Agile Project Manager

6 days ago

Nashville, Tennessee, United States Merkle Full time
Job Overview

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Key Responsibilities
  • Manage project scope and timeline to ensure successful delivery of customer experience initiatives
  • Coordinate sprints, retrospective meetings, and daily stand-ups to drive Agile project management
  • Coach team members in Agile frameworks to enhance their skills and knowledge
  • Facilitate internal communication and effective collaboration to ensure seamless project execution
  • Be the point of contact for external communications, including client and stakeholder interactions
  • Work with product owners to handle backlogs and new requests, ensuring timely delivery of customer experience solutions
  • Resolve conflicts and remove obstacles that occur, ensuring project momentum and progress
  • Help teams implement changes effectively, ensuring minimal disruption to project timelines
  • Ensure deliverables meet quality standards at the end of each sprint, driving customer satisfaction and loyalty
  • Guide creative teams to higher scrum maturity, enhancing their ability to deliver customer experience solutions
  • Perform other reasonable or necessary activities required by management or leadership to drive project success
Requirements
  • Bachelor's Degree in a relevant field, such as business administration, project management, or computer science
  • 8+ years of experience working as a Project Manager, preferably in a digital environment
  • Scrum Master Certification, demonstrating expertise in Agile project management
  • Demonstrable skills in managing projects of high risk and complexity, including timeline and budget management
  • Expertise in leading strategic discussions and presentations to internal and external stakeholders
  • Track record of working at depth within a client services organization, preferably on projects with top-tier consulting firms or design agencies
  • Proven understanding of technology development and the design lifecycle
  • Expert knowledge of the end-to-end process for delivering design and user experience deliverables
  • Ability to jump into and manage many different categories of work, ensuring adaptability and flexibility
  • Strong presence and command of a room, driving effective communication and collaboration
  • This is a remote position with the ability to travel, as needed

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