Customer Onboarding Specialist

9 hours ago


Boston, Massachusetts, United States HqO Full time
About HqO

HqO is revolutionizing the real estate industry with its cutting-edge REX (Real Estate Experience) Platform, empowering property owners to deliver exceptional end-user experiences.

With a presence in 32 countries and over 400 million square feet of space under management, HqO is a trusted partner for operators seeking to optimize their properties and drive growth.

Our team is driven by a shared vision of excellence, fueled by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership).

The Role

In this exciting role, you will be the key to unlocking seamless onboarding experiences for our customers. You will work closely with the HqO team to ensure a smooth transition from purchase to launch, delivering value and driving customer success.

Key responsibilities include:

  • Welcome new customers, conduct kickoff calls, and create personalized onboarding plans
  • Partner with Account Managers to develop and execute client deployment strategies
  • Identify and resolve technical and non-technical roadblocks to ensure customer success
  • Administer product training and provide ongoing support to customer stakeholders
  • Develop innovative solutions to complex problems
What We're Looking For

We're seeking a highly organized and detail-oriented individual with a passion for technology and customer success. The ideal candidate will have:

  • 5+ years of experience managing enterprise customers in a SaaS environment
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • A natural problem-solving approach and ability to work in a fast-paced environment
  • Empathy and a customer-centric mindset

Located in Boston, MA, this role requires in-office attendance on Tuesdays and Thursdays. If you're a self-motivated and driven individual with a passion for delivering exceptional customer experiences, we'd love to hear from you.



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