Information Systems Specialist

1 day ago


Boston, Massachusetts, United States Cohere Health Full time
Job Title: Information Systems Specialist

Cohere Health is a leading clinical intelligence company that's revolutionizing the healthcare industry with cutting-edge AI and deep clinical expertise. As an Information Systems Specialist, you'll play a critical role in ensuring the smooth operation of our systems and infrastructure.

Job Summary:

We're seeking a highly skilled and motivated Information Systems Specialist to join our IT team. In this role, you'll be responsible for providing top-notch support to our colleagues, troubleshooting technical issues, and maintaining the integrity of our systems.

Key Responsibilities:
  • Provide exceptional customer service to internal stakeholders, responding to service requests and escalating issues as needed
  • Monitor and respond to service issues in a timely manner, following proper ticketing procedures and best practices
  • Improve existing and develop new documentation for systems and services, ensuring accuracy and clarity
  • Participate in training to develop and maintain knowledge in existing and new technologies
  • Assist with inventory management and asset tracking, ensuring efficient use of resources
  • Support a remote call center environment, providing technical assistance and guidance as needed
  • Collaborate with Systems Administrators to resolve complex technical issues and implement new solutions
  • Communicate complex technical solutions to all levels of management, ensuring seamless integration with business operations
  • Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows
Requirements:
  • 2-3 years of experience in desktop support in a fast-paced environment
  • MCP or A+ certification
  • Working knowledge of corporate cloud environments, including Google Workspace, Zoom, AWS, JIRA, and Confluence
  • Experience in providing desktop support for MAC OS, including support services such as Jamf
  • Understanding of networking technologies, configurations, and security
  • Experience configuring and troubleshooting enterprise wireless devices, including iOS and Android
  • Working knowledge of VOIP concepts
  • Experience with cloud computing virtual private networking (EC2, AWS) is a plus
  • Excellent communication and written skills
  • Time management skills and ability to meet deadlines
  • Ability to work both independently and within a team
  • Must be willing to learn and grow IT skillsets as the business evolves
What We Offer:

Cohere Health offers a competitive salary range of $50,000 to $65,000 annually, as part of a total benefits package which includes health insurance, 401k, and bonus. We're committed to fostering an environment of mutual respect where equal employment opportunities are available to all.

We're an Equal Opportunity Employer and welcome applications from diverse candidates. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity.



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