Concierge for Assisted Living Community

2 weeks ago


San Antonio, Texas, United States Franklin Companies Full time
Job Overview

Franklin Companies is in search of a friendly and engaging individual to serve as a concierge at our front desk. This role is essential in creating a welcoming atmosphere for our residents and visitors.

Working Hours: 7am to 3:30pm

We specialize in assisted living and memory care, providing a spacious and elegant environment equipped with various amenities, including an art studio and a furnished courtyard.

Key Responsibilities:

  • Deliver exceptional customer service both in person and over the phone.
  • Provide administrative support across multiple departments.
  • Manage incoming and outgoing mail and deliveries, ensuring proper sorting and routing.
  • Assist with staffing needs by contacting part-time and PRN staff to fill shifts.
  • Gather information for residents, help them register for activities, and ensure proper sign-in and sign-out procedures.
  • Support the marketing team by sharing approved information with callers and assisting with resident move-ins.
  • Communicate maintenance requests promptly.
  • Maintain cleanliness and organization in reception areas.
  • Perform clerical tasks such as creating forms, running reports, and conducting internet research.
  • Monitor and respond to emergency response systems, ensuring familiarity with emergency procedures.
  • Address security issues as they arise, maintaining professionalism and courtesy.
  • Handle resident concerns with care, resolving issues when possible or escalating to management as needed.

Qualifications:

  • Proficient in computer usage.
  • Personable and resourceful, with a genuine interest in working with seniors.
  • Strong problem-solving skills and the ability to address questions and concerns effectively.
  • Punctual and reliable.

At Franklin Companies, we are committed to creating a residential community where seniors and their families feel at home. Our dedication to excellence is reflected in every detail of our service.



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