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Regional Patient Registration Specialist with Incentives

2 months ago

Lexington, Kentucky, United States CareWell Urgent Care Full time

CareWell Urgent Care is in search of a reliable full-time Patient Registration Specialist to join our team across multiple urgent care locations. This regional role will provide support to various centers.

The ideal candidate will possess a friendly demeanor, outstanding communication abilities, and thrive in a dynamic environment. As the initial point of contact for our patients, it is essential to create a professional and inviting atmosphere during their visit. Our specialists must accurately and efficiently gather patient information while reassuring them that our clinical team is dedicated to their well-being.

Our facilities operate seven days a week from 8 AM to 8 PM.

Expect to work 3-12 hour shifts weekly, including rotating weekends.

This position is eligible for a retention incentive.

Job Overview: The Patient Registration Specialist is responsible for welcoming and registering patients, collecting demographic and insurance details, and assisting with financial inquiries, including processing copays.

Key Responsibilities:

  • Welcome patients warmly and assist them as needed.
  • Gather and verify accurate demographic and insurance information.
  • Utilize the computer system to generate fee slips and ensure information accuracy.
  • Provide necessary forms for patient completion and ensure all fields are filled out correctly.
  • Keep patients informed about their account status.
  • Notify clinical staff when patients are ready for consultation.
  • Handle payments, including insurance co-pays.
  • Coordinate patient records across different clinic locations when required.
  • Assist with referrals and prior authorizations.
  • Maintain familiarity with all locations and their operational hours.
  • Answer phone calls and relay messages to appropriate staff.
  • Perform administrative tasks such as photocopying and filing.
  • Maintain logs of daily activities, including patient counts and financial transactions.
  • Audit financial transactions to ensure accuracy.
  • Manage office supplies to support smooth operations.
  • Provide support to team members and foster a positive work environment.

Qualifications:

  • High school diploma or equivalent.
  • 1-3 years of experience in customer service, preferably in a medical or retail setting.
  • Proficient in Microsoft Office applications.
  • Familiarity with medical software is a plus.

Work Environment: This role is situated in a medical office setting, which may involve exposure to various health-related conditions.

Physical Requirements: The position requires extensive computer use and regular communication with patients, which may involve periods of stress.

Position Type: Full-time positions require shifts during operational hours, including weekends.

CareWell Urgent Care is committed to delivering exceptional and compassionate patient care. We provide high-quality treatment for non-life-threatening conditions and offer customizable health solutions for employers. Our centers are equipped with board-certified providers and state-of-the-art facilities.

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.