Materials Supervisor- Weekend Shift

13 hours ago

Rockville, Maryland, United States Planet Depos Full time
Job Title: Materials Supervisor- Weekend Shift

Planet Depos is seeking a highly skilled Materials Supervisor to join our team on a weekend shift. As a Materials Supervisor, you will be responsible for overseeing the management of transcription jobs from beginning to end, ensuring the team is operating efficiently, and providing impeccable client service.

Key Responsibilities:
  • Lead and direct Transcription Project Managers and Legal Transcriber/Editors to ensure the team is operating efficiently, completing high-quality work, and providing impeccable client service.
  • Monitor job boards, transcript calendars, and due dates, in order to oversee the transcription process through the full lifecycle: from audio track-in, assignment, transcription, quality check, finalization, and final turn-in to Production.
  • Support with job track-in, job assignment, and transcript checks, as needed.
  • Help ensure all client and resource emails and calls are responded to promptly and thoroughly.
  • Work with senior management to establish and implement new policies, procedures, and efficiencies.
  • Regularly communicate with PD's Litigation Technology Management team regarding any issues with digital reporter job submissions.
  • Problem-solve difficult situations without guidance or oversight and assist direct reports with same.
  • Plan for fluctuations in staff to ensure the department has proper coverage during business days.
  • Review and approve timesheets and PTO requests. Monitor OT.
  • Hold regular one-on-one meetings with team members.
  • Establish employee performance standards and track same.
  • Assist senior management with identifying employee training and development needs.
  • Assist with interviewing, hiring, and onboarding new staff.
  • Contribute to and participate in employee performance reviews.
  • Assist in conducting department meetings to discuss topics of concern, policy changes and professional development.
  • Develop training materials and hold regular team and/or individual training sessions.
  • Provide suggestions on how to improve department workflows, policies, and procedures through process improvements and/or utilization of technology.
  • Assist in implementation of programs and technology advancements to improve service levels, overall operational efficiency, and increase production.
  • Assist in planning for team bonding events and activities to highlight PD's core values.
  • Handle urgent after-hours/weekend inquiries that have been escalated to our team.
Requirements:
  • Bachelor's degree.
  • At least 5 years of experience in a customer-service setting.
  • At least 2 years of management experience.
  • Some transcription and/or court reporting industry experience preferred.
  • Knowledge of Microsoft Office programs.
  • Must have great attention to detail and excellent verbal and written communication skills.
  • Must be motivated, organized, and work well under pressure.
  • Must be able to work well without direct supervision.
  • Must have a strong sense of urgency and ability to prioritize.
  • Analytical and problem-solving skills, decision-making skills, good judgment, and flexible work schedule.
Compensation:

$62,000 - $62,000 Yearly Salary

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