Associate Site Leader

1 week ago


Temple Hills, Maryland, United States Flagship OPCO LLC Full time
Job Overview

Flagship OPCO LLC is seeking dedicated individuals to join our expanding team. As a prominent player in the car wash industry, we are committed to delivering exceptional service across our numerous locations.

Position Summary: The Assistant Site Manager plays a vital role in supporting the Site Manager and leading the team in the daily operations of our car wash facilities. This position involves overseeing staff, addressing customer inquiries, and ensuring the maintenance of equipment and inventory.

Key Responsibilities:

  • Operational Leadership: Act as the on-site leader in the absence of the Site Manager, ensuring that all operational protocols are adhered to.
  • Accountability: Maintain oversight of financial transactions, inventory management, and adherence to opening and closing procedures.
  • Data Utilization: Analyze business performance metrics to enhance operational efficiency and drive sales growth.
  • Security Management: Assist in safeguarding the facility by monitoring security protocols and reporting any irregularities.

Team Development:

  • Collaborate with the Site Manager and HR to recruit and onboard new team members, ensuring they are well-versed in company policies and operational procedures.
  • Develop employee schedules based on operational needs and staff availability.
  • Provide ongoing feedback and support to team members, assisting in performance evaluations and addressing any disciplinary matters.

Customer Engagement:

  • Foster customer loyalty by building trust and consistently meeting customer expectations.
  • Deliver exemplary customer service, handling escalated issues with professionalism and care.

Facility Oversight:

  • Ensure the facility operates smoothly by overseeing equipment maintenance and cleanliness.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of one year in a supervisory role within a customer-focused environment.
  • Strong leadership skills and the ability to communicate effectively.
  • Proficiency in Microsoft Office, particularly Word and Excel.
  • Ability to manage physical demands of the role, including standing for extended periods and lifting up to 50 pounds.

Flagship OPCO LLC is an Equal Employment Opportunity employer, committed to providing fair employment opportunities to all qualified applicants.



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