Executive Director of Operations

2 weeks ago

Irving, Texas, United States Leap Brands Full time
{"title": "Vice President of Operations", "description": "Job Summary

Leap Brands is seeking a highly skilled and experienced Vice President of Operations to lead our operations team. The successful candidate will be responsible for directing and leading all hands-on operational needs for the brand, driving initiatives to grow the system and brand, and improving Average Unit Volume growth, positive check count, and overall system profitability.

Key Responsibilities
  • Meet or exceed company sales and profit expectations while maintaining standards in all areas.
  • Forecast business trends for company operations.
  • Analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information.
  • Actively seek input for key business decisions, and provide sound business advice and allocation of useful resources.
  • Meet and/or exceed monthly Key Performance Indicator metrics at all levels.
  • Drive profitability at regional, district, and unit levels through direct management of strategic initiatives.
  • Implement, execute, manage, and follow up on operational brand strategies that improve profitability at all levels.
  • Motivate, lead, coach, and develop the Operations Directors.
  • Ensure compliance with all company and brand standards.
  • Collaborate and work in conjunction with all departments for overall growth and success of the operations department and team.
  • Maintain budget controls on all operations activities tied to region and employees.
  • Projects and practices consistent ownership attributes which provide a high level of customer service at all points of contact.
  • Partner with Marketing and the Field Operations team to train brand stewardship.
  • Develop a written set of operating standards around food preparation, service times, store set up, hospitality, cleanliness, and organization.
  • Look for ways to improve throughput and productivity by streamlining operations.
  • Improve food cost, labor cost, and operating expenses by systemically reviewing processes and implementing cost control measures.
  • Review P&L regularly with DMs and GMs to ensure that key financial targets (food cost, labor, op ex, etc.) are being met.
  • Ensure that food quality and guest experience meet brand standards at all times.
  • Ensure that the FGC culture and Core Values are properly represented at all stores and at all times.
  • Monitor morale of the staff and check in with all employees on a regular basis.
  • Ongoing coaching of managers and staff.
  • Source, test, and roll out back office systems as necessary.
  • Monitor repairs and maintenance issues.
  • Requirements:
    • Bachelor's Degree.
    • 10+ years experience with any combination of restaurant operation experience.
    • 5+ years in a Senior Leadership experience within franchisor environment.
    • Consistent record of meeting operational commitments.
    • Restaurant marketing experience a plus.
    • Strong financial acumen, analysis/problem-solving, negotiation, and influencing skills.
    • Ability to handle multiple tasks within a constantly changing and demanding environment.
    • Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
    • Excellent communication (written and oral), and problem-solving skills.
    • Expert-level skill with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook.
    • Expert-level skill with various operational point-of-sale (POS) systems.
Requirements

The ideal candidate will have a Bachelor's Degree and 10+ years of experience in restaurant operations, with 5+ years in a Senior Leadership role within a franchisor environment. They will have a consistent record of meeting operational commitments and strong financial acumen, analysis, and problem-solving skills. Additionally, they will have excellent communication and problem-solving skills, as well as expert-level skills in Microsoft computer software and various operational point-of-sale systems.

"}

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